|
Your Statutory Right To Cancel Your Order
For most items, you have the legal right to cancel your order within 7
working days of receipt. If you wish to cancel using this right, you need to
inform us in writing within 7 working days, starting the day after you
received the goods.
You can shop with us in
confidence because, for most products, we will replace or refund an item
provided it is returned to us complete, unused and in its original packaging
within the 21 day Approval Guarantee period.
You must also take reasonable care of the goods and return them to
us or make them available for collection. We will not consider that you have
taken reasonable care of the goods if they have been used in a way, or to an
extent, beyond what would be reasonable when examining them in a shop before
purchase.
Sale of Goods Act 1979
If any product we supply fails prematurely due to an inherent fault
(manufacturing defect),
we will provide you with an appropriate remedy e.g. repair, replacement, or
refund.
Just call us on 01908 262155
Returns outside of the Approval Guarantee
If you return an item to us outside the terms of our Approval Guarantee, and
your statutory rights do not apply, we may return the item to you at your
expense or accept the return subject to charging you a returns processing
fee, as shown below to cover our costs:
- Returned late (after 21 days) - up to £15
- Returned incomplete, used, not in original packaging, or without
security tags - up to £15 or returned to you at your expense
- Returned outside of the terms of the exceptions of the Approval
Guarantee
(e.g. returned once assembled) - up to £15 or returned to you
at your expense
The above fees will be charged to your credit account (if you purchased on
credit) or deducted from your refund (if you paid by card.)
|
