Refunds Policy

 

Your Statutory Right To Cancel Your Order

For most items, you have the legal right to cancel your order within 7 working days
of receipt. If you wish to cancel using this right, you need to inform us in writing within
7 working days, starting the day after you received the goods.
You can shop with us in confidence because, for most products, we will replace or
refund an item provided it is returned to us complete, unused and in its original
packaging within the 21 day Approval Guarantee period. You must also take
reasonable care of the goods and return them to us or make them available for
collection. We will not consider that you have taken reasonable care of the goods if
they have been used in any way, or to an extent, beyond what would be reasonable
when examining them in a shop before purchase.

Sale of Goods Act 1979
If any product we supply fails prematurely due to an inherent fault (manufacturing defect)
we will provide you with an appropriate remedy e.g. repair, replacement, or refund.
Just call us on 01908 262155

Returns outside of the Approval Guarentee.
If you return an item to us outside the terms of our Approval Guarentee, and your
statutory rights do not apply, we may return the item to you at your expense or
accept the return subject to charging you a returns processing fees, as shown
to cover our costs:

  • Returned late (after 21 days) - up to £15

  • Returned incomplete, used, not in original packaging, or without security tags -
    up to £15 or returned to you at your expense.

  • Returned outside of the terms of the exceptions of the Approval Guarantee
    (e.g.returned once assembled) - up to £15 or returned to you at your expense.

The above fees will be charged to your credit account (if you purchased on credit) or
deducted from your refund (if you paid by card.)